Refund policy
Customer service is a top priority at Vapor Space, You may return defective items within 7 days of the received by date, as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us at vaporspacevape@gmail.com or +971 2 444 6141 for proper care instructions and more in depth information on your items. We are happy to help. Alternatively YouTube is a huge resource for anything you need help with.
For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s).Â
Should you receive the wrong item(s) or an item is Damaged On Arrival, a return label will be provided. Please return the merchandise within 7 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, we will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
How to return to Vapor Space:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and order number.
Email us on vaporspacevape@gmail.com: We will do our best to arrange picking up your returned product. or just Call Us: +971 2 444 6141
Please allow 14 days from the return shipped date for your account to be credited, and 4-7 billing cycles for the credit to appear on your statement.
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Shipping outside UAE
RETURN & REFUND POLICY:
- Applies to Hardware only (Coils, E Liquids, and other consumable items are not exchangeable under any circumstance)
- In case of factory damaged items, please allow 15-30 days for verification. Goods should be returned under its original condition and packaging together with the proof of purchase
- In case the goods are deemed damaged due to improper care and use, it will be nonrefundable and exchangeable.
- Goods confirmed due to factory damaged, customer will be refunded the full amount subject to bank’s discretion.